Assistant Manager of Casework

About this position

POSITION SUMMARY

The Assistant Manager of Casework will directly supervise casework staff to ensure that tenants and residents can reach their goals. The Assistant Manager will help plan and facilitate case management activities and ensure that goals and objectives of housing programs are met. The Assistant Manager will directly oversee admissions, discharges, and housing support services for residents and tenants. The Assistant Manager will assist the Housing Manager in implementing St. Felix Centre’s strategic plan and oversee daily operations at the 22 Maynard Ave. building, St. Felix House, and the upcoming RHI building at 25 Augusta Ave.

RESPONSIBILITIES

• Facilitate casework team meetings;
• Support caseworkers with individualized planning for tenants and residents;
• Manage, coach, motivate and train casework staff;
• Monitor and evaluate staff performance including scheduling, assigning, and reviewing work;
• Coordinate student placements and activities;
• Apply and interpret St. Felix Centre policies and collective agreement;
• Collect data for reporting and program monitoring;
• Keep professional documentation and records as required;
• Attend and engage in staff meetings and training sessions;
• Respond to emails, calls, and other staff communications in a timely manner;
• Direct questions and concerns to the appropriate departments;
• Implement activities outlined in the strategic plan;
• Facilitate admissions and discharges to St. Felix Centre’s housing programs;
• Exercise time management and task prioritization skills;
• Provide oversight of administrative of rent collection and arrears payments;
• Initiate eviction prevention activities;
• Manage tenancy and resident issues including complaints and appeals;
• Purchase program supplies and keep accurate purchasing records;
• Support with conflict resolution and de-escalation;
• Consult with the Housing Manager prior to commencing an eviction process;
• Regularly brief and consult with the Housing Manager on all aspects of department progress;
• Provide support to the Housing Manager;
• Liaise with other department managers to perform rotational restriction reviews;
• Attend and participate in Program Management meetings;
• Identify barriers and provide suggestions to improve accessibility;
• Follow all operational protocols, including incident and injury reporting;
• Keep informed about and comply with all updates to Health and Safety best practices including IPAC and PPE requirements;
• Attend scheduled shifts;
• Other duties and responsibilities as requested.

The above responsibilities must be discharged in accordance with St. Felix Centre’s Policies, Mission Statement and Core Values.

CRITICAL RELATIONSHIP MANAGEMENT

Internal: Casework Staff, Resident Advisors, and other internal stakeholders

External: Housing providers, students, community partners, and other external stakeholders

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY

Directly supervises caseworkers and housing staff.

FINANCIAL AND MATERIALS MANAGEMENT

• Responsible for purchases subject to approval from manager

WORKING CONDITIONS

• Interaction with employees, management staff, and the public at large;
• Interaction with people under varying circumstances including situations of a highly sensitive nature;
• Interaction with guests, residents, and other community members with complex needs related to poverty, trauma, health issues, and food and housing insecurity;
• High levels of trauma content and pressure;
• Flexible hours, including nights, weekends, and holidays;
• Intermittent physical activity including walking, standing, sitting, lifting;
• Safety precautions due to exposure to pets, pests, hazardous waste, and contagious illnesses;
• Travel between locations and some scheduled overtime is associated with this position.

QUALIFICATIONS

Education:

• Completion of Bachelor of Social Work or related degree from an accredited program
• CPR, First-Aid, CPI, Health and Safety or willingness to be trained)

Experience:

• Minimum 1 year managing a team in a social service setting
• Minimum 2 years' experience working with people experiencing poverty and homelessness, substance use and mental illness
• Lived experience will be considered an asset
• Demonstrated experience with program planning and implementation
• Ability to maintain and prepare documentation as per sector standards
• Experience with maintaining partnerships with external agencies

Skills:

• Ability to communicate effectively (written and verbal);
• Ability to work through challenges and problem solve;
• Understanding of confidentiality and professional documentation;
• Understanding of anti-oppressive practice;
• Experience working in unionized environments;
• Ability to prioritize and manage conflicting demands;
• Demonstrated ability to navigate software such as electronic case management software, Microsoft Office, Google Suite, Zoom, WebEx, MS Teams etc.;
• Performance management, including coaching and motivating employees.

Capabilities:

• Project Management
• Client focused
• Proactive
• Self reflective
• Critical thinker
• Flexible
• Organized