Regional Resource Facilitators

About this position

The Centre for Independent Living (CILT) is a non-profit, community-based resource organization run by people with disabilities, for people with disabilities. We operate on the philosophy of the Independent Living Movement which affirms the right of persons with disabilities to control their own lives and live independently.

CILT runs the provincial Direct Funding (DF) Program (www.dfontario.ca ), an innovative program that allows individuals with disabilities to become employers of their own personal care attendants. As a self-managed model of attendant services, participants on the program receive funds that allow them to recruit and hire their own staff to assist with routine activities of daily living.

To support a new two-year modernization project, we have created a number of new roles:

• A Project Manager
• An Interview Eligibility Advisor
• A Senior Community Facilitator
• Two Regional Resource Facilitators

(if you are interested in more than one of the four roles listed above, please only apply to one of the roles and in your cover letter, list the other role(s) that you are interested in)

Reporting to the Intake Manager, Regional Resource Facilitators will:

1. Support DF applicants and new Self-Managers

• Answer general questions about the DF Program including some urgent inquiries

• Review applications to ensure that all necessary information is included and follow-up with applicants where necessary 

• Review individual budget parameters with applicants 

• Correspond with applicants on issues relating to application to the DF Program 

• Provide education and training to applicants, especially related to matters of employment legislation and financial responsibility/accountability 

• Support applicants to successfully start on the program and monitor participation for the first five months 

2. Build Relationships with provincial partners 

• Increase communication and connection with ILRC staff 

• Keep detailed notes of interactions with applicants and ILRC staff 

• Track progress of applicants and evaluate effectiveness of current tools 

• Develop and implement a streamlined communication system with provincial partners 

• Identify and address opportunities to increase consistency in practices to Intake Manager or Intake Coordinator 

3. Advertise and Promote in conjunction with provincial partners 

• Increase the numbers of applicants to the DF Program by promoting the program to various groups and orgs in person and remotely

• Strengthen knowledge of DF in the community by developing relationships that increase referrals of eligible applicants 

4. Perform Administration tasks  

• Update Access database with applicant/participant information including changes of address and interview readiness 

• Generate necessary reports and statistics 

• Assist with mailing documents as required 

• Compile DF Statistics 

5. Participate in DF team activities 

• Communicate/correspond with other team members regularly to ensure consistent adherence to program policies and procedures  

• Report significant or unusual information encountered in day-to-day activities to the Intake Manager

• Participate in program team activities related to the overall smooth operation of the DF program

You bring:

• Post-secondary education or equivalent years of experience, and at least two years of additional relevant experience 
• Knowledge of attendant services, disability issues, the IL philosophy and/or lived experience of disability  
• Experience with networking, building and maintaining relationships with multiple partners 
• Experience preparing applicants for social service programs 
• Interpersonal skills and the ability to be diplomatic, empathetic and tactful, in person, on the phone and in writing 
• Demonstrated ability to lead and work co-operatively in a team 
• Discretion and sensitivity to discuss detailed personal care requirements with applicants 
• Excellent verbal and written communication skills and the ability to generate correspondence in a clear and concise manner 
• Ability to manage and present data in a clear and concise manner 
• Basic knowledge of issues relating to staff supervision, payroll, budgeting and employment standards 
• Experience using MS Excel and Word (or similar spreadsheet and word processing applications) at a basic level; experience using MS Access is an asset

Good to know:

• 35 hours per week, 2 year contract
• Group benefits after 3 months
• Hybrid work from CILT's partner offices - approximately once a week or semi-monthly – and from home 
• Some travel required to prepare applicants for interviews in person (e.g., in their homes, rehabilitation centres, hospitals, etc.) 
• Due to the nature of the role, the successful candidate will be required to provide an acceptable vulnerable sector check 

CILT strives to provide a workplace that values:

• Impactful Work
• Human-centred Leadership
• Work-life Balance
• Inclusion, Diversity, Equity & Accessibility
• Respect & Kindness
• High Ethical Standards & Integrity (https://cilt.ca/about-us/working-at-cilt/)

CILT is an equal opportunity employer and encourages applications from people with lived experience of disability and other equity-deserving groups.

CILT is committed to providing accommodations in our hiring process for people with disabilities. If you require an accommodation, please inform us in advance and we will work with you to meet your needs.

CILT's Operational Policies and Procedures which are available on our website, are a condition of employment.