Volunteer Training and Administrative Officer

About this position

POSITION TITLE: Volunteer Training and Administrative Officer 

POSITION LOCATION: Ottawa, ON, Canada Preferred (hybrid work model)

REPORTS TO: Manager, Volunteer Mobilization

CONTRACT TERM: Indeterminate - Part-time 21 hours / week

SALARY LEVEL: PRO1 - CAD 30,000 to 33,600 annually for 21h/week

LANGUAGES: Bilingual - Fluency in both English and French is required

APPLICATION DEADLINE: August 13, 2024

BACKGROUND

WUSC (World University Service of Canada) is a Canadian non-profit organization working to create a better world for all young people. We bring together a diverse network of students, volunteers, schools, governments, and businesses who share this vision. Together, we develop solutions in education, economic opportunities, and empowerment to overcome inequality and exclusion for youth around the world, particularly young women and young refugees. WUSC currently works in 25 countries across Africa, Asia, the Middle East, and Latin America, with an annual budget of approximately CAD $40 million. We have over 90 staff in our Ottawa office, and over 200 people overseas implementing 16 development projects in collaboration with donors such as Global Affairs Canada, the UK Department for International Development (DFID), the World Bank, the Asian Development Bank, and the African Development Bank. 

Volunteering for development is one of the important ways in which WUSC pursues its mission. WUSC’s Volunteer Cooperation Program (VCP) has ambitious targets to mobilize hundreds of skilled Canadian volunteers each year to support partners in developing countries where we are working to advance gender equality and facilitate economic opportunities for poor and marginalized young people, especially young women and refugees. Overseas, our volunteers collaborate with a wide variety of partners, including enterprise and social enterprise development incubators, skills training centres, enterprises, women's organizations, and youth groups. In Canada, WUSC works with institutions and individuals to identify, prepare, and support volunteers who travel overseas to support our partners for various durations of time. Our network in Canada also works with WUSC to raise awareness among Canadians to inspire greater action on global development issues. Our collective focus is on sustainable and inclusive changes to create a better world for youth. 

RESPONSIBILITIES

Under the supervision of the Manager, Volunteer Mobilization, the Volunteer Training and Administrative Officer, coordinates and delivers the WUSC volunteer training program such as pre-departure training and group debriefings.

Volunteer Training and Training Administration

• Design, develop, organize, implement, deliver, evaluate and revise training activities for volunteers participating in the WUSC Volunteer Cooperation Program and bilateral projects, including e-learning courses, self-briefing materials, synchronous virtual and in-person training and group debriefing sessions
• Co-facilitate training sessions and content for all volunteers in both official languages, in conjunction with the Volunteer Training Facilitator
• Administer logistics related to the training courses, including but not limited to scheduling training courses, registering volunteers on training, monitoring progress and completion of the volunteer training program, and communications with volunteers 
• Maintain accurate and up-to-date data and documentation in the Information Management Systems, such as Salesforce, TalentLMS, and the Volunteer Cooperation Team and Volunteer Google Drive/Sites
• Coordinate with internal and external subject matter experts to develop and deliver training sessions to volunteers as needed (i.e. Public Engagement and Fundraising, Security, Technical Advisors, Consultants, etc)
• Collaborate with the Volunteer Mobilization Team Recruitment Officers and Administrative Officers to provide an efficient volunteer journey for volunteers
• Provide relevant feedback about volunteers observed during volunteer training to the Volunteer Mobilization team as part of the performance management process for volunteers

Other related duties:

• Contribute to the development, implementation and review of team systems, processes and tools
• Provide cover to other Volunteer Mobilization Team colleagues as needed
• Support with onboarding of new colleagues
• Undertake specific additional responsibilities, as may be agreed upon with their Supervisor
• Integrate gender equality and other inclusion considerations in all recruitment activities

Qualifications & Competencies:

Education: Qualification in adult education, international development, social sciences, human resources, administration, project management or a related field

Experience & Competencies:

• At least 1 year of experience in development, delivery and coordination, of training activities for adults, in-person and online
• Experience with learning management systems is an asset
• Strong group facilitation skills
• Strong organization, administration skills and attention to detail
• Strong interpersonal skills and team collaboration skills
• Strong verbal and written communication skills
• Intercultural sensitivity and communication skills
• Curious, enthusiastic and willing to innovate and adapt
• Flexibility to work occasional weekends and evenings as required during training course delivery
• International volunteer or international work experience is an asset
• Active supporter of Gender Equality and values associated with volunteering for development

Languages: Bilingual English/French (fluency essential)

WHY WORK WITH WUSC?

Join Us. Our work is important, cutting-edge, and rewarding. We encourage curiosity, innovation, and flexibility.

WUSC offers a dynamic international work environment with a diverse intercultural workforce. We offer employees exciting opportunities to apply their skills and gain experience all while making a difference in the lives of youth around the world. Employees at WUSC work hard to create lasting change in education, economic opportunities and empowerment.

Here’s some of what you can expect working with us in Canada*:

• 35-hour workweek*, ability to work flexible hours
• Remote-friendly workplace, with free access to our Ottawa office
• 4 weeks annual leave, plus the week between Christmas and New Year*
• Paid sick days (10) and special leave days (5)*
• Extensive health and dental coverage for you and your dependents, 100% covered by us
• Group RRSP contributions, from day 1
• 300$ reimbursement for home office equipment
• Parental leave top-up
• Being part of a friendly, caring and enthusiastic team!

*(Benefits will be prorated where applicable for part-time positions)

APPLICATIONS

WUSC’s activities seek to balance inequities and create sustainable development around the globe; the work ethic of our staff, volunteers, representatives and partners shall correspond to the values and mission of the organization. WUSC promotes responsibility, respect, honesty, and professional excellence and we will not tolerate harassment, coercion, sexual exploitation or abuse of any form. Successful applicants will be required to undertake an enhanced criminal record check.

WUSC is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds and abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. 

Candidates must be legally authorized to work in Canada.