Manager, Centretown Emergency Food Centre

About this position

MANAGER, CENTRETOWN EMERGENCY FOOD CENTRE

The Centretown Emergency Food Centre (CEFC) was founded in 1978 by the Centretown Churches Social Action Committee (CCSAC), a group of 22 churches located in Ottawa’s core.  In keeping with CCSAC’s guiding principle of advocacy to advance the course of social justice, the Food Centre works to alleviate hunger while striving to address its root causes.

The Centre’s mandate and objectives are to provide emergency food and related services to those in need in a caring and supportive environment, respecting the dignity of each client while promoting opportunities for independence. CEFC is one of the busiest centres in the city, serving over 800 clients each month. In addition to CCSAC support, CEFC receives funding from the City of Ottawa, the Ottawa Food Bank, and corporate and individual donors.

The day-to-day operation of the Food Centre is the responsibility of the Manager, who reports to CCSAC through a Management Committee. While the Food Centre transitions from its current curtailed hours and programs back into full service, the Manager’s position will be filled on a full-time, 12-month contractual basis, with the opportunity to become an indeterminate position in future. The primary responsibilities of the manager include:

Program Management:

• Ensure the emergency needs of clients are met through the provision of good quality and nutritious food, information on additional resources and referrals;
• Maintain an atmosphere of welcome and respect for clients;
• Ensure the Management Committee and the CCSAC Board of Directors are kept informed of the Centre’s operations through participation in Management Committee meetings and through regular and comprehensive statistical and financial reports;
• Develop and sustain a cooperative working relationship with the CCSAC Board of Directors, the Centre’s landlord Centretown United Church, other social services agencies located in our catchment area, the Ottawa Food Bank, the donor community, and major suppliers; and
• Assist CCSAC and the Management Committee in public awareness and fundraising campaigns.

Human Resource Management:

• Ensure the Centre is a professional, safe, and welcoming work environment;
• Train, supervise and support full-time and part-time staff, including the preparation of annual work plans, training and development plans and performance review and assessments;
• Manage payroll;
• Manage vacation requests, sick leave coverage and scheduling of staff and volunteers for special events;
• Assist with the recruitment of volunteers and ensure volunteers receive necessary training and support from their Volunteer Team Leaders;
• Assist with the recruitment, training and supervision of summer and placement students.

Administrative and Financial Management:

• In conjunction with the Treasurer, maintain financial records for the Centre, prepare monthly financial reports for the Management Committee and ensure all aspects of the Centre’s operations are cost efficient and effective;
• Assist the Management Committee in preparing grant applications;
• Supervise all aspects of the Centre’s operations, including cleaning, compliance with health and safety regulations, and the purchase and repair of equipment; and
• Establish and maintain an efficient and effective administration, including record keeping, correspondence, and an operations and procedures manual.

Education, Knowledge and Experience Requirements:

• A college diploma or university degree in social services or other relevant discipline;
• Minimum of three years’ experience working directly with vulnerable populations;
• Minimum of three years’ experience managing or supervising individuals, including training and performance management;
• Minimum of three years’ experience working with volunteers;
• A demonstrated commitment to a diverse and respectful workplace; and
• Knowledge and understanding of privacy legislation.

Skills and Language Requirements:

• Strong interpersonal skills, including the ability to work with individuals experiencing personal distress;
• Excellent written and oral communication skills;
• Strong negotiation and problem-solving skills;
• Strong organizational skills, including the ability to multitask;
• Familiarity with MS Office and data base management;
• Fluency in oral and written English;
• Satisfactory vulnerable sector criminal records check.

Desirable Skills:

• Familiarity with QuickBooks accounting software;
• Fluency in French, Spanish or Arabic.

Salary and Benefits:

• 37.5/hours of work each week, which may include occasional evening and weekend shifts;
• Salary in the range of $45,000 to $55,000 per annum;
• Two weeks’ paid vacation; and
• Paid sick leave.

Applications should be submitted to the Centretown Emergency Food Centre Hiring Committee (musgrom@hotmail.com) no later than September 25, 2020. Please mark the subject line “Manager Position.” Your covering letter should specify how you meet the candidate requirements listed in job description and when you would be available to assume the position should you be selected.