Senior Development Officer, Advancement Operations

About this position

Position Title: Senior Development Officer, Advancement Operations 

Department: Advancement 

Reports To: Director, Annual Giving & Advancement Operations 

Salary: $71,800-$82,500 

Job Type: Full Time Permanent 

Location: Hybrid position 2-3 days based out of our Head Office in Toronto 

Posting Closes: November 19th, 2024 at 11:59PM

It is an exciting time at Kids Help Phone. We are on a transformational journey, one that will reshape the landscape of youth mental health in Canada and we’re building an innovative team who will help fuel this mission! If the thought of making a positive impact on the mental health of young people in Canada inspires you, this role could be for you. 

The Opportunity: 

Reporting to the Director, Annual Giving & Advancement Operations, the Senior Development Officer, Advancement Operations (SDO), will support our fundraising efforts by managing donor data, building reports, and enhancing data workflows. This role includes integrating Raiser’s Edge (RE) NXT data with platforms like Mailchimp to streamline operations and improve campaign performance. The SDO will collaborate across teams to support the fulfillment of data requests, ensure data accuracy, and contribute to process improvements to optimize efficiency. The SDO will lead a team of 2 direct reports, and will design, execute and oversee projects and ongoing functions to enable fundraising teams to achieve the ambitious goals of the Feel Out Loud Campaign. 

What You’ll Do: 

Data Integration & Platform Management 

• Facilitate and maintain integration of RE NXT with other platforms like Mailchimp and Raisin to support consistent donor engagement and seamless campaign execution.
• Administer and manage systems integrations (e.g., RE NXT, Raisin, Mailchimp), including setting up user accounts, managing security settings, and troubleshooting.
• Implement and oversee new platform integrations as needed, ensuring data accuracy and system integrity.
• Oversee data extraction and preparation for communications, solicitations, and event invitations across departments.

Team Leadership & Training 

• Manage and develop two direct reports (Development Officer, Analytics & Database Management, and Specialist, Data Entry), providing coaching, mentorship, and conducting performance assessments.
• Recruit, train, and onboard new team members as required to meet departmental goals.
• Design and deliver training on RE NXT, Raisin, and Mailchimp, creating user-specific training materials based on roles and functions within the organization.

Reporting & Data Analysis 

• Utilize tools like Power BI, RE NXT, and Excel to produce standard and custom reports that support departmental needs.
• Generate actionable insights through routine and ad-hoc reporting to inform strategic decisions and operational efficiency.
• In collaboration with Director, develop and maintain performance dashboards in Power BI, RE NXT, or similar platforms to guide strategy and track campaign progress

Data Governance & Compliance 

• In collaboration with Director, ensure compliance of constituent records and documentation with donor restrictions, internal policies, and privacy/data protection legislation.
• Support audits by preparing and providing validated data, reports, and records as needed.
• Monitor and enforce KHP’s privacy policy in the collection and management of constituent and gift data.

Process Optimization & Strategic Support 

• Support the optimization of data workflows in RE NXT and integration processes, leveraging MS 365 tools to improve efficiency.
• In collaboration with Director, develop and document policies and procedures for data management and gift processing, adhering to best practices and evolving stakeholder needs.
• Maintain coding systems for Advancement’s financial processing, moves management, stewardship, and event tracking to meet organizational needs.
• Provide ad-hoc support for donor reporting, financial reconciliation, and other data-related tasks as required.

Cross-Departmental Data Support: 

• Triage and action inbound stakeholder requests, prioritizing and assigning tasks to manage overflow and support the team effectively. During peak periods, personally handle requests as needed to ensure timely and accurate responses.
• Oversee an inbound request system to prioritize and efficiently fulfill data-related requests.
• Support Finance and Donor Services to ensure accurate and compliant gift records and donation receipts across all fundraising platforms.
• Assisting the external Audit with various data requests and reports.

What You’ll Need: 

• 5 – 7 years of progressive experience in database administration with a focus on the fundraising or not-for-profit sector.
• Expert knowledge of Raiser’s Edge and RENXT systems and Strong SQL skills are essential for querying and managing data in Raiser’s Edge and RENXT, as well as in other database environments. 
• Knowledge in structuring, managing, and storing large datasets in a way that enables easy access
• Familiarity with scripting languages like Python or R and skills in ETL processes or using tools that facilitate data integration considered an asset
• Extensive experience in building reports and dashboards in systems like Power BI and RE NXT to support data-driven decision-making.
• Bachelor’s degree in Data Management, Library Science, Computer Science, or a related field.
• Minimum 2 years of people management experience with demonstrated leadership skills.
• Proficiency in utilizing MS 365 to implement workflow improvements and optimize processes.
• Proven ability to collaborate effectively with fundraising and operational teams to achieve organizational goals.
• Detail-oriented with high standards for accuracy and efficiency in data management.
• An inquisitive nature and a strong desire to learn, innovate, and enhance fundraising success at Kids Help Phone.

The above is not an exhaustive list of duties and you may be asked to perform different tasks as necessitated by your changing role and the overall business objectives of Kids Help Phone 

Don’t meet every single qualification and requirement? Studies have shown that women and 

racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for. 

This job posting will close at 11:59pm on November 19th, 2024. Applications received after this time may not be considered. 

Benefits: 

• Hybrid Work Model 
• Health care
• Life insurance 
• Vision care
• Wellness Program 
• Pension Program
• Flextime 
• Dental care
• Life Insurance 
• Emergency Travel Assistance
• Accidental Death Insurance

Accommodation Statement:

Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If, as a qualified job applicant, you make an accommodation request, we will consult with you and provide reasonable accommodation according to your accessibility needs. If you wish to make a request, please provide a cover letter when applying for this position.  

The successful candidate to this role may be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. 

Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.): 

Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort. 

We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. 

Message to Agencies:

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.