Foodservice Accounts Manager

About this position

Elevate Your Career and Impact at Second Harvest

Location: Etobicoke, ON
Date: March 2025
Department: Food Recovery & Partnerships
Reports to: Senior Manager, Corporate Partnerships
Status: Full-Time, 18-month Contract 
Salary: $60,000.00 Per Annum Plus Benefits
Time Required on-site: 5% (approximate)

The Opportunity Awaits—Where Passion Meets Impact!
Second Harvest is Canada’s largest food rescue organization and is a global thought leader on perishable food redistribution. We work with thousands of food businesses from across the supply chain to redirect unsold surplus food to non-profit organizations that feed communities in every province and territory. Our mission is to keep food where it belongs: on plates and out of landfills. If you are ready to bring your expertise and innovation to a mission-driven organization, this is your moment.

Enter Second Harvest…
Think we're just about redirecting food surplus? Think bigger.

Here's why Second Harvest is your next career leap:

• Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.
• With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.
• Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs), making every day a step towards global change.

The Role:
The Foodservice Accounts Manager is responsible for supporting the achievement of annual foodraising targets with a focus on maintaining relationships with our portfolio of Foodservice donors and developing successful strategies to grow partnerships and increase food rescued.  The Foodservice Accounts Manager will apply their account management expertise to foster strong relationships with our Corporate Foodservice partners and collaborate cross-functionally to ensure partnership initiatives are integrated and aligned across the organization.

Your Impact:

• Manage and maintain strong partnerships with our portfolio of Foodservice donors, ensure open communication through regular meetings, provide frequent updates and reports on the impact and outcomes of partnerships for internal and external stakeholders, and cultivate opportunities to expand support across partner supply chains. 
• Provide best in class customer service on daily basis, responding to user requests in timely manner, assisting donor locations with posting food donations.
• Implementation of a food donor stewardship plan that recognizes and celebrates the impact of our donors.
• Drive ongoing engagement on the Second Harvest Food Rescue App across Canada, meeting and exceeding targets for donor location engagement and donation activity. 
• Ensure execution of partnership deliverables including meaningful recognition and marketing campaigns/collateral.
• Analyze partnership outcomes and make data-driven recommendations for improvements and growth opportunities. 
• Deliver presentations and participate in speaking engagements with businesses with the goal of increasing food donor acquisition and retention; track outreach activities, record touchpoints, and collect donor feedback.
• Attend food industry trade shows/conferences and network with potential corporate partners.
• Implement ongoing quality and efficiency improvements.
• Perform other related duties as required or assigned to support the overall goals of the organization.

Who You Are:

• Passionate: You are Inspired by the work of Second Harvest and eager to build on our vision of “No Waste. No Hunger.”
• Partnership-Minded: You are a people person who makes connections easily and can leverage existing relationships to build program success. You can build trust and elicit confidence with prospects, donors, and stakeholders. 
• Communicator: You have exceptional communication and diplomacy skills. You have a knack for making complex ideas seem clear and simple; team members and peers always know what you are up to.
• Customer-Focused: you are slightly obsessive when it comes to the client/donor experience and strive to deliver an experience that is second-to-none.
• Meticulous: You have a very keen attention to detail, coupled with the ability to navigate easily between projects and priorities.
• Analytical: Data is your friend. You can translate numbers into action and pave the way for efficiency.
• Demonstrated success in a client/customer-facing role within the food industry.  
• Proficiency in Customer Relationship Management (CRM) systems is required.
• Experience working and/or volunteering in the non-profit sector would be considered an asset
• Able to travel across Canada and have a Valid Class G driver’s license (mileage compensated in accordance with Second Harvest policy).
• *Bilingualism is an asset.

About the Perks:

• A competitive salary paired with a robust benefits package.
• Professional growth in a role that makes a real difference.
• Flexible work hours and a commitment to work-life balance.

Apply For This Role:

Ready to lead at the forefront of food security and sustainability? Join us at Second Harvest and be part of a team that's not just meeting the standard but setting it. Apply today and be the change you want to see in the world.
Second Harvest is committed to fostering a diverse and inclusive work environment. We strongly encourage applications from all qualified individuals, especially those from equity-deserving groups, including racialized persons/persons of color, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.