Operations Manager

About this position

We are currently seeking the ideal candidate to fill the Operations Manager role at the Parkdale Community Food Bank. The Parkdale Community Food Bank is a not-for-profit charitable organization whose mission is to provide food to our community without barriers to access.

This hybrid position would include remote and on-site work at our food bank.

About the role:

The Operations Manager role is integral to maintaining the current operations of the food bank and continuing to adapt and improve our programs and services to best meet the needs of our community in collaboration with the Senior Manager. The Operations Manager reports directly to the Executive Director. The ideal candidate must be aligned with our organization's values in ensuring our programs continue to operate with dignity and respect for our community.

Main Duties Include:

Operations

• Managing the day-to-day operations of the food bank
• Managing and adhering to the operating budget to acquire food resources
• Assisting in creating, maintaining and managing food bank inventory systems
• Working with PCFB partner agencies and wholesalers to order food bank resources
• Supporting the Senior Manager in coordinating surveys, focus groups, community meetings, newsletters and other strategies to engage the community in our service delivery

Program Support & Delivery

• Program maintenance and development; working alongside the Senior Manager to develop new programs and services and to evolve current programs and services to meet the needs of our community better
• Provide support and direction to program staff, such as the Food Bank Assistant and Volunteer Program Manager
• Support the Senior Manager in assuring the implementation of service-first policies and practices that prioritize the needs of our programs, clients and community as a whole
• Support the Senior Manager in working collaboratively with partner agencies in our community to provide holistic support to our client base
• Step in to provide hands-on support in programs when necessary and the first to provide coverage

Community Partnership Management

• Represent PCFB at community meetings & programs/operations-related events
• Work collaboratively with the team to coordinate communications & events
• Support the Senior Manager in actively identify, develop & maintain new/current community partnerships

Ideal Requirements:

- Experience working in a managerial, leadership or program development role, ideally in a non-profit setting

- A related university or college diploma/equivalent experience

- Lived experience of food insecurity and/or marginalization

- Strong attention to detail

- Experience in leading volunteer teams

- Strong written and oral communication skills

- Experience working within a purchasing budget

- Experience with data management

- Experience with the following software/a similar alternative: Hubdoc, Airtable, GSuite, Canva & Zoom