Temporary Settlement Intake Worker / Administrative Assistant (Part-Time Contract)

About this position

About CSSP:

The Centre for Spanish Speaking Peoples (CSSP) is a non-profit, multi-service organization that has been serving the Spanish-speaking and Latinx/Hispanic community in the Greater Toronto Area for nearly 50+ years. As a cornerstone of support for generations of Spanish-speaking individuals, CSSP provides an extensive range of services, including pro-bono legal aid, settlement support, and integrated services for seniors and women experiencing or at risk of gender-based violence (VAW). Our outreach extends to critical areas such as sexual health education, harm reduction initiatives, food bank support, and referrals.

Key Responsibilities:

• Provide frontline reception and intake services, greeting clients and handling inquiries in person, by phone, and via email.
• Screen clients for initial assessment, gathering background information, determining service needs,  and program eligibility.
• Complete and maintain accurate intake forms, client files, and ensure timely data entry into internal systems and databases.
• Refer clients to appropriate internal programs and staff, based on identified needs and eligibility.
• Facilitate connections with other service providers as needed, and refer external settlement-related partners to the appropriate contacts within CSSP for further collaboration.
• Assist with coordinating and delivering settlement-related workshops and information sessions.
• Assist with recruiting and training volunteers, and organize volunteer interpretation services when required.
• Maintain and expand the client base through targeted outreach, the development of outreach materials, and the promotion of services through community networks or attending external events approved by CSSP's Executive Director.
• Maintain strong working relationships with CSSP programs and external partner organizations or allies to ensure optimal client support.
• Support administrative functions including filing, photocopying, managing correspondence, and assisting with reports as needed.
• Prepare statistical and narrative reports to support monthly, quarterly, and annual reporting requirements.
• Provide reception coverage as needed, ensuring the front desk is welcoming and professional.
• Actively participate in professional development opportunities and trainings to enhance skills and knowledge.
• Ensure compliance with privacy policies, confidentiality protocols, and all agency procedures.
• Meet targets set by the program manager and/or Executive Director, ensuring quality and timely service delivery.

Qualifications and Skills:

• Post-secondary education in Social Work, Community Services, Office Administration, or a related field.
• Minimum of 1-2 years of experience in an administrative or client services role, ideally within a non-profit or community-based setting.
• Experience working with newcomers, vulnerable populations, and ideally the Latinx/Hispanic community.
• Fluency in English and Spanish is required.
• Strong interpersonal and communication skills with the ability to engage sensitively and effectively with diverse client populations.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort using client management databases.
• Excellent organizational, time management, and problem-solving skills.
• Ability to work both independently and collaboratively within a team environment.
• Understanding of confidentiality, privacy regulations, and client-centered service delivery best practices.
• Flexibility to work evenings or weekends, if required.

What We Offer:

• An inclusive, supportive, and dynamic workplace culture
• Temporary contract until May 5, 2025
• 21 hours per week (Monday - Wednesday - Friday)
• $25.69 per hour
• The position is a unionized position with OPSEU Local 512
• Valuable experience in a collaborative, community-focused organization

Why Join Us?

At the Centre for Spanish Speaking Peoples (CSSP), you’ll be part of a mission-driven organization that has been making a meaningful impact in the lives of Spanish-speaking communities in Toronto for over 50 years. We are committed to fostering a supportive, inclusive, and dynamic work environment where staff are encouraged to grow professionally while contributing to social change.

By joining CSSP, you will:

✔ Make a Difference: Play a key role in supporting newcomers, vulnerable populations, and marginalized communities by providing critical services and programs.

✔ Be Part of a Diverse Team: Work alongside passionate professionals who are dedicated to equity, inclusion, and community empowerment.

✔ Expand Your Skills: Gain valuable experience in frontline service delivery, community outreach, client intake, and administrative support, while participating in ongoing professional development.

✔ Contribute to Innovation: Be involved in shaping and improving service delivery models that directly address the evolving needs of our community.

✔ Collaborate with Community Partners: Build meaningful relationships with a wide network of service providers and organizations across Toronto.

Join us in creating a welcoming, responsive, and empowering environment for the communities we serve.

Application process

All applicants are invited to submit a cover letter, resume, and the contact information for two professional references to recruitment@spanishservices.org with the subject line: “Settlement Intake Worker / Administrative Assistant”.

Given the urgency of this recruitment, applications will be reviewed on a rolling basis, and CSSP reserves the right to proceed with hiring before the posting closes. Early applications are strongly encouraged.

All offers for employment with CSSP are contingent upon the candidate having successfully completed a criminal background and vulnerable sector check. 

CSSP believes that diversity and inclusion are fundamental to the success and strength of our organization. We take a proactive approach to celebrating and supporting individual talents and differences, recognizing that this enriches our organization, enhances our professional practice, and strengthens our communities. By embracing diverse perspectives, we foster creativity, innovation, and greater effectiveness, enabling us to provide our clients with the highest quality advice and service.

We are also committed to accessibility for persons with disabilities. If you require any accommodations, we will work with you to ensure appropriate arrangements are made to meet your needs.

At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work at CSSP. 

We thank all applicants for applying, however, only qualified candidates selected for an interview will be contacted.