Program Manager - Harm Reduction

About this position

Blood Ties Four Directions Centre is seeking a Program Manager

Position Overview: 

The Program Manager provides guidance and direction to front line employees at Blood Ties who are delivering outreach, supports, and case management in harm reduction, health and wellness, and housing services for people who use substances, people experiencing housing insecurity, people living with HIV/Hep C, and people experiencing mental health concerns. 

The Program Manager will work closely with front line staff, team leads, and the Executive Director to oversee programs including mobile outreach services, a low-barrier drop-in centre, a supervised consumption site, a low-barrier housing program, and housing and wellness supports. They will also coordinate communications with community partners, oversee program evaluation and reporting, and participate in systemic advocacy. 

The Program Manager will work closely with partner organizations to ensure that mutual clients are receiving coordinated and effective support and that client case management plans are complete and required supports are identified and provided. The Program Manager works closely with the Executive Director in executing the mission and programs of Blood Ties.

Key Duties of the Program Manager include: 

• Providing guidance, support, and direction to all front line employees of Blood Ties Four Directions who are delivering outreach, supports and case management in regards to harm reduction, housing, and health and wellness to people who use substances, people experiencing housing insecurity, people living with HIV/Hep C, and people experiencing mental health concerns.
• Recruiting, hiring, and onboarding new staff. 
• Keeping staff training, policies and procedures up to date with best practices regarding support services and harm reduction.
• Working closely with the front-line team to manage and support the drop-in program, health and housing navigation program, and outreach program at Blood Ties Four Directions Centre, including delivering front-line services as needed. 
• Working closely with the front-line team to manage and support the Steve Cardiff Tiny House program, Landlords Working to End Homelessness program, and an after hour’s emergency housing support line for late night and weekend housing-client related crisis or emergencies, including delivering front-line services as needed.
• Working two evenings per month on the Outreach Van delivering mobile harm reduction services. 
• Compiling program evaluation and reporting for all front-line Blood Ties Four Directions Centre and Outreach Van programs.
• Providing direction and guidance to front-line service providers in complex and high-acuity situations.
• Developing and maintaining partnerships with community partners, including service providers, non-profit organizations, First Nations governments, and Yukon government programs serving marginalized populations in Whitehorse. 
• Participating in the creation and roll out of a coordinated access framework for housing allocation and support in Whitehorse.
• Providing guidance and support with the Lived Experience Advisory Group and other roles for people with lived and living experience of substance use at the agency. 
• Providing support and guidance to front line workers in managing their program budgets and meeting program objectives.
• Working closely with the Supervised Consumption Site Team Lead to oversee the operation of the Supervised Consumption Site, including delivering front-line services as required.
• Overseeing the operation of a case management software program, including liaising with the software company, training staff, and addressing any issues. 
• Being available to assist with after hours emergencies as required. 
• Assisting with financial reporting.
• Assisting with grant applications.

Required Qualifications:

• Minimum of two years of experience hiring, onboarding, training, and supervising staff, students or volunteers (preferably in health or social services)
• Minimum of three years of experience in health/social services or a related field 
• Bachelor’s degree in social work, social sciences, the humanities, or a related field
• Experience coordinating and delivering health- and wellness- related activities or programs
• An understanding of and commitment to the principles of harm reduction and a non-judgmental approach to substance use and housing first principles and programs
• Experience with program evaluation and reporting 
• Experience working with Indigenous people and communities
• Training in cultural safety and trauma-informed care
• Ability to set and maintain boundaries in complex situations
• A valid driver’s license and clear driver’s abstract
• Current standard First Aid and CPR

Preferred Qualifications:

• Experience delivering case management and support to people who use substances, people experiencing housing insecurity, people living with HIV/Hep C, and/or people experiencing mental health concerns
• Experience delivering harm reduction programs or working in a harm reduction environment 
• Experience managing a budget
• Experience developing financial reports and program reports 
• Experience writing funding proposals 
• Training in de-escalation, suicide intervention, naloxone/overdose response 
• Yukon First Nations 101

Is Blood Ties right for you?

We have a friendly, community-oriented work environment with a great team passionate about a common goal: reducing health and social barriers for marginalized populations. We care about our community and we care about our team. We offer a starting wage at $42.35 per hour, benefits package, 6 weeks paid annual vacation leave, ongoing training, and professional development opportunities. This position works a 40-hour work week. Some evening and on-call work is required. Learn more about Blood Ties: www.bloodties.ca

Please submit cover letter and resume through CharityVillage. Your cover letter and resume should highlight all relevant skills and experience. If you have any questions, please contact the Executive Director at executivedirector@bloodties.ca. We ask that people contact us via email with questions rather than coming to our office as our programs are very busy. 

Preference will be given to candidates with lived and living experience and Indigenous applicants. We encourage you to self-identify on your application if this is relevant to you.

Competition open until filled.