Program Manager

About this position

Mission Statement

Belong Ottawa, a Community Ministry of the Anglican Diocese of Ottawa, offers support to homeless and vulnerably housed people to ensure health and well-being, nourishment, and social connection. Our programs promote equity and address barriers such as housing, food, and income insecurity. Everyone who comes to our agencies will be given the opportunity to have their individual needs addressed through a variety of services unique to each program and space. Our mission is to provide safe spaces that connect people and create a community in which we foster dignity, wellness, and hope for all.

Job Summary

The Program Manager of The Well reports to the Director of Programs and is responsible for ensuring high quality service delivery. The Program Manager supervises the program support workers and provides strategic oversight into all aspects of daily operations. The Program Manager will collaborate with the Director of Programs to help build relationships with community partners to enhance the support available to the people we serve.

The Program Manager oversees the professional development of program employees and ensures the program aligns with Belong Ottawa’s strategic plan. They will cultivate relationships with stakeholders and attend meetings in the community to represent the program as required. They will implement organizational initiatives, training and development plans and oversee resources for staff and program success, and in collaboration with the Director of Programs, participate in financial activities including budgeting, forecasting, and financial and other data collection and reporting.

Values

We work hard to live and be known for our values. All those who are part of Anglican Diocese expect to experience:

• Respect – We treat those we serve and one another with dignity, consideration, and respect.

• Acceptance – We accept all those in need and appreciate the wisdom and diversity they bring.

• Openness – We aspire to offer an open, inclusive, and empowering community experience for those who come to our door, where each person feels accepted, safe, and respected and all are received, without exception, in a non-judgmental spirit.

• Inclusivity – We welcome all and strive to ensure that everyone develops a sense of belonging, knowing that they are valued.

• Collaboration – We are committed to working collaboratively, welcoming new relationships and partnerships that increase our reach and our impact, respecting other’s diverse expertise and experience.

• Empathy – We seek to act out of a deep understanding and appreciation of our participants’ experience and daily realities.

• Reciprocity – We honor and value the ability of each other to contribute to St Luke’s Table, The Well and Centre 454 in varying ways.

• Passion for social justice – We stand in solidarity with those we serve, advocating their rights and seeking social justice and equality.

Duties and Responsibilities

Program Delivery

• Works alongside the Social Support Workers to ensure service delivery is aligned with organizational values, harm reduction principles and the strategic plan.

• Cultivates and maintains positive relationships with stakeholders and community partners.

• Acts as an ambassador of the Day Programs and represents the organization. Positively within the community.

• Oversee the daily operations of the program and ensure overall quality of service delivery.

• Works with the Director of Programs to develop a strategy to improve the overall quality of programs and services and overseas the execution of this strategy.

• Ensures the program stays within budget, tracks, and reports expenses

• Tracks program service delivery data including incidents and reports to Director of Programs in accordance to Belong Ottawa methods and systems.

• Organizes and chairs team meetings and Joint Occupational Health and Safety meetings as required.

• Stay abreast of community trends and legislative updates to ensure programs and services are compliant.

• Works in collaboration with other Program Managers and Director of Programs to schedule program support workers to ensure safe staffing levels across three programs.

Personnel Management

• Works in collaboration with HR Partners and Director of Programs to support recruitment, selection and hire of Social Support Workers and other frontline workers as required.

• Assesses the current and future need for staff and volunteers within the program and advises the Director of Programs to meet ongoing staffing needs.

• Seeks out and implements training and development opportunities for staff based upon organizational and programming needs.

• Holds regular supervision meetings and conducts performance appraisals for social support staff.

• Supports staff with the maintenance of mandatory training requirements such as PVCR Level 3, First Aid and CPR, Food Handlers and other training as required.

• Works with the Director of Programs and the Human Resources Partner to conduct proper process with respect to progressive discipline, termination, lay-offs, and other human resources decisions.

• Make recommendations and implement technical or administrative solutions with respect to scheduling, personnel management systems, recruitment, and other needs as they arise.

• Oversees programing budget, tracks spending and expenses.

• Maintains physical and electronic files for direct reports and other personnel documentation.

• Oversee the implementation of systems and technical solutions for client information and other client needs.

• Contributes to the scheduling process for all programs to ensure smooth program operations.

• Lead regular team meetings and maintain all documentation and minutes.

• Other duties as required.

Job Requirements and Qualifications

• Experience in program management or coordination in a non-profit organization.

• A minimum of 5-7 years of work experience in social services, a combination of frontline and managerial experience is required.

• A minimum of 3 years of professional experience within the homelessness sector or addictions and harm reduction sector reduction is required.

• Experience collaborating with women and gender-diverse individuals with demonstrated knowledge and understanding of the unique challenges faced by these communities, including systemic barriers, gender-based violence, and discrimination.

• Trauma informed, client-centered and a non-judgmental approach. Strong understanding of equity in relation to access to social services.

• Prior experience supporting marginalized populations, including LGBTQIA+ individuals, is preferred.

• Knowledge of equity-focused and anti-oppressive practices, along with strong skills in advocacy, crisis intervention, and resource coordination.

• Familiarity with community services and programs that address the needs of women and gender-diverse individuals is an asset.

• A demonstrated flexible, creative, and innovative approach with strong abilities to solve problems.

• Deep understanding of issues related to poverty, homelessness, addictions, mental illness, and a drive to support people to achieve their potential.

• Excellent interpersonal and communication skills with the ability to bring out the best in staff and team build.

• Proficient writing skills with the ability to produce policies and procedures, as required.

• Ability to maintain professionalism in stressful situations and work in a demanding and busy environment.

• Exceptional knowledge of community resources and social services in Ottawa.

• Harm reduction training such as Naloxone and safe needle handling/disposing.

• Non-Violent Crisis Intervention Training.

• First Aid: CPR, AED training.

• Bilingualism, English/French, is preferred and additional languages would be an asset.

• Moderate computer skills (MS office).

Compensation: 
 
$71,000 annually, four weeks of paid time off, Extended Health Benefits, exceptionally generous Pension Plan and more.
 
Application
 
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Employment will commence January 2025. We'll be reviewing applications as they come in, so don't delay!
 
While all applications will be gratefully received, only individuals selected for further consideration will be contacted. The Anglican Diocese of Ottawa reserves the right to contact individuals and to arrange for interviews at any time.
 
Our organization is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Please advise during the search process if you require accommodation by contacting us at hr@ottawa.anglican.ca
 
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