Travel Director, Adult & Family Trips

About this position

Are you a person who enjoys challenges and making a difference in the world? 
 
Me to We is an innovative social enterprise that provides people with better choices for a better world. By offering socially conscious and environmentally friendly products and life-changing experiences, Me to We measures the bottom line not by dollars earned, but by the number of lives we change and the positive social and environmental impact we make. In addition, half of Me to We's net profit is donated to Free The Children, our best friend and charity partner, while the other half is reinvested to grow the enterprise and its social mission.
 
Me to We is seeking a Travel Director, Adult and Family Trips (Director of Corporate and Family, Me to We Trips) to lead the Corporate and Family team at Me to We to grow Me to We’s Corporate, Family and Adult travel division. 

The Corporate and Family team is responsible for the sale, coordination and program development of Me to We Volunteer Adventure trips for corporate groups, families, and adults to destinations including Kenya, India and Ecuador. 
 
The position is based out of Me to We Offices in Toronto (225 Carlton Street). A minimum three-year commitment is expected. Salary is to be negotiated. There is a three (3) month probationary period, upon reaching the three (3) month period, all staff members are offered a health plan including dental and Employee Assistant Program.
 
While resumes are important, we want to know what makes you a great fit for our team and culture. We will consider resumes on a rolling basis and would like the right person to join us as soon as possible.

Principal Responsibilities:

Sales and Engagement 70%"

• Work with the COO and CEO of Me to We to define the annual sales and marketing plan to include:

1. A monthly PAX and revenue sales plan
2. A 12 month marketing plan (to include We Day and other organization driven opportunities)
3. A 12 month product/program plan (to include special projects program and product opportunities)
4. A 12 month resource plan- people and systems

• Director remains ultimately accountable to the organization for the Corporate and Family team meeting its monthly and annual matrix targets.
• Responsible for monitoring the health of the sales pipeline for both family and corporate clients in order to ensure sales targets can be achieved.
• Achieve stated growth targets within the corporate market through new business development strategies
• Set the sales/engagement team up for success through training and mentoring, goal setting and check-ins that recognize achievement
• Coach, measure, and mentor in order to meet monthly and annual sales targets by:

1. Setting  and measuring monthly targets
2. Measuring and refining team member performance
3. Defining and allocating workflow and leads to the sales team
4. Leading sales team through regular call times
5. Measuring sales trends and pipeline.
6. Consistently refine and improve the team’s use of Salesforce to improve efficiencies and strategic sales, through the creation of reports, measurement dashboards, maintenance of products to ensure all data included in Salesforce is clean and follows SOPs
7. Maintain a consistently high standard of customer engagement and relationship building with maturity and professionalism
8. Host presentations, pitching volunteer trips to new and existing adult, family and corporate clients, and pre-departure sessions for existing clients.
9. Establish customer satisfaction and loyalty with our existing clients through post-trip follow up, supporting travelers through continued engagement with Me to We and Free The Children, and seeking referrals for future trips engagement.
10. Consistently look for and execute on opportunities to cross sell other Me to We products and services.

Operations and Coordination Support - Proportion of Time Spent per week 10%
With strong support from the Associate Directors of Client Services and Operations:

• Streamline current systems, technologies and SOPs for the team, ensuring that new systems used across the organization are adopted within the Corporate and Family Engagement Team.
• Ensure consistent use, by the team, of Me to We’s client management tool, Salesforce, consistently refining the team’s use of the system to improve efficiencies and reporting.
• Act as an escalation point for coordination team or client issue resolution. 
• Ensure smooth operations internally, amongst engagement team, coordination team and in-country teams in Kenya, India and Ecuador with respect to adult trips programming. 
• Support the CEO of Me to We with financial reconciliation and planning.

Human Resources- Proportion of Time Spent per week 10%: 

• Coach and mentor two Associate Directors; optimize on their capabilities and assist them in achieving meaningful careers within the organization.
• Train team members with respect to sales tactics, product information, and key demographic profiles.
• Lead individual check-ins from an HR perspective regarding job performance, and provide one-on-one coaching and mentoring to staff as applicable.  
• Run regular team meetings, sharing departmental and organizational priorities and ensuring team is properly set up for weekly priorities and action items.

Other- Proportion of Time Spent per week 10%:

• Liaise on all creative projects, promotional and marketing materials pertaining to Corporate and Family experiences.
• Manage any PR opportunities alongside PR team pertaining to Corporate and Family.
• Liaise with all other Me to We and Free The Children departments to ensure strategic working relationships are maintained and teams are properly supported as required.
• Work with the We Day team to ensure that Corporate and Family Engagement priorities are reflected across all We Day events

Qualifications:

• Bachelor’s or Master’s degree or commensurate experience.
• Experience in travel sector sales and marketing is required (minimum 7-10 years professional experience).
• Previous involvement in strategic planning and execution is key as are demonstrated analytical skills.
• Demonstrated leadership skills, maturity and professionalism with proven ability to drive projects forward with minimal direction.
• Demonstrated people management experience (minimum 5 years preferred) – experience leading a team of sales representatives is key asset.
• Strong understanding of and experience with adult, family and corporate clients.
• Excellent adherence to strict timelines. Ability to work well under pressure and to meet deadlines.
• Friendly, energetic, outgoing self-starter with the ability to engage clients (parents, adults, corporate executives) on the phone & in person. Strong emotional intelligence a key benefit.
• Strong ability to seek new opportunities and think creatively.
• Powerful work ethic, both as a team member, but also as a self-starter.
• Strong verbal and written communication skills a must.
• Experience working with Microsoft Excel, Word, PowerPoint, Adobe Acrobat, and Salesforce.
• Possession of a valid driver's license is preferred and willingness to travel.
• Willingness to obtain TICO certification (if candidate has not yet been certified).

Skills:

International Coordination, Planning, Customer Service, Training, Communication, Management, Marketing, Travel, Sales 

Additional Information:

What makes Me to We unique…
 
Me to We is filled with passionate, driven, entrepreneurial, shameless idealists. This means we work hard, set high goals and exceed them to help empower youth to change the world. 
 
If you are looking for a predictable 9–5 work environment, this won’t be the right fit.
 
If you are inspired by collaboration, making friendships with incredible people, unique additional responsibilities like working on our We Days, and if your personal values align with our core values, we would love to hear from you.
 
Me to We sincerely thanks all those who apply, however only those considered for an interview will be contacted.

About us

Adams Green isn't your average accounting firm. We're on a mission to help entrepreneurs (and their communities) thrive by changing the way their financial management needs are met

- See more at: http://www.adamsgreen.ca/#sthash.xnzP1J9U.dpuf

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