Director, Revitalization and Renewal Communities

About this position

POSITION SUMMARY

Resident and Community Services Division supports the Toronto Community Housing vision and mission through nurturing revitalized communities and residents by providing programs, services and partnerships aimed at the needs of children and youth, working families, under/unemployed youth, seniors and other vulnerable resident populations. The Division does this through resident engagement, accessing services and spaces, integrating healthy communities, providing supports for seniors and vulnerable residents, economic development programs and corporate sponsorships/partnerships.

Reporting to the Division's Vice-President, the Director, Revitalization & Renewal Communities (RRC) is accountable for the delivery of the Division's programs related to resident engagement and community development in TCH communities subject to revitalization and renewal projects. Leading field teams, the Director develops and implements the RRC business plan ensuring staff have the appropriate resources and systems to carry out their responsibilities.

Responsibilities:

Divisional Leadership 

• As a member of the Resident and Community Services Senior Team, jointly responsibility for short and long term planning; monitoring day-to-day operations; promoting and supporting Divisional services through effective strategic planning, decision making, and resources allocation; guiding the resources of Resident and Community Services through effective divisional policy setting; and, ensuring the efficient utilization of resources through ongoing audits/reviews and measurements 
• Ensures services and programs provided are effective, efficient, economical, efficient and environmentally-sensitive
• Promotes the mission, vision and values of Toronto Community Housing
• Participates in a variety of internal committees, task forces and working groups
• Represents Toronto Community Housing at various external committees, functions and activities

Leading Others 

• Sets the overall strategic and operational direction of RRC by establishing objectives and policies that align with the strategic directions and priorities of TCH and the Division 
• Supervises, coaches and motivates staff to ensure team performance and promote individual personal effectiveness to achieve high standards of work quality and organizational performance
• Promotes a collaborative, learning and team-based culture through role modelling and encouraging others; supports continuous learning and encourages innovation
• Builds and nurtures an environment that supports staff to achieve business results, provide excellent customer service, effective decision-making, lead healthy lifestyles and maintain a safe workplace
• Promotes the ability and willingness to be flexible and adaptable to respond to diverse challenges and demands
• Identifies training/development needs and ensures training/development opportunities are provided to individual staff members and the Team, as needed
• Responsible for effective management of job activities of direct reports, including conducting performance evaluations
• Provides performance feedback and takes appropriate action to improve performance, including discipline, when necessary
• Promotes leadership in the development of good labour management relationships; ensuring compliance with collective agreement(s) and TCH human resource policies; and, participating in grievance proceedings, as required
• Implements health and safety strategies in support of a target of zero lost time due to workplace injury 
• Leads the RRC's work in a manner that ensures compliance legislation and policies including, but not limited to, the Ontario Human Rights Code, the Employment Standards Act, the Occupational Health and Safety Act, Municipal Freedom of Information and Protection of Privacy Act, the Conflict of Interest policy, the collective agreement(s) and the Harassment and Discrimination policy

Financial/Resource Management 

• Ensures the cost-effective and responsible management of the RRC Team's financial, material and human resources to achieve results 
• Determines staffing levels and recruits staff, as required
• Develops and administers the RRC budget; monitors expenditures to ensure budgetary compliance
• Authorizes acquisition of goods and services; approves payment of expenses incurred
• Monitors deployment of staff including, but not limited to overtime, scheduling, absenteeism, vacation to ensure appropriate use and takes corrective action, as required
• Prepares reporting, forecasting and spending analysis for the purposes of business planning and program performance evaluation 
• Oversee adherence to procurement policy and exercises sound financial judgment to limit exposure to risk 
• Ensures appropriate use of TCH assets
• Analysis of financial and human resource data

Planning, Policies and Risk

• Participates in the Division's strategic planning process; establishes RRC objectives, success indicators and annual business plan to meet organizational mandate and strategic directions
• Initiates development of, maintains and administers operational policies and procedures to ensure effective service delivery
• Prepares reports for the Vice President, CEO, and the TCH Board of Directors and its committees
• Maintains appropriate records in accordance with the TCH Retention Schedule and other authorities
• Ensures compliance with relevant legislation
• Identifies risks to the organization and implements strategies to mitigate risks

Communication/Relationship Management 

• Consults with Vice-President and other directors to discuss priorities and exchange information on the status of on-going projects to ensure consistent operational practices and standards
• Clarifies, interprets and instructs managers/staff regarding questions and/or complaints from staff regarding team staff, operations, procedures, policies and guidelines, provides strategic guidance on emergent/dynamic situations
• Consults and problem solves with other directors, managers and staff regarding interdepartmental issues and concerns
• Participates in planning meetings to exchange information on RRC activities, upcoming meetings and actions that need to be taken
• Deals directly with residents, community service providers, government officials and suppliers about a range of issues
• Develops and foster effective community relationships/networks to support the work of the RRC teams

Program Service Delivery 

• Establishes a program for the development of social development plans in revitalization and renewal communities in consultation with residents, staff and stakeholders that promotes neighbourhood safety and cohesion, economic opportunities and social inclusion
• Develops and maintains service level agreements with divisions receiving services, including documenting roles and responsibilities
• Establishes mechanisms to ensure consistent approach and quality to services provided

Other 

• Other duties as assigned.

Qualifications:

Education: 

• Post-secondary degree in social work, urban planning, public administration, business administration or other relevant academic discipline, or equivalent experience

Experience: 

• Minimum of seven (7) years management experience, preferably in a complex, public sector environment
• Demonstrated expertise in human resource management, project management, financial management, strategic planning and general administration encompassing staffing, budgeting, performance management and participatory team leadership
• Proven leadership skills in facilitating and managing organizational change, including sound knowledge of organizational theory and practice, diagnostic methods, organizational evaluation, implications and impact of organizational change and logistical issues
• Demonstrated expertise in applying community development and/or engagement principles
• Significant experience in leading, motivating, coaching and developing individuals and/or teams while supporting a learning environment
• Demonstrated commitment to customer service, innovation, creativity and quality improvement
• Demonstrated ability to apply risk management methodologies
• Demonstrated ability to network and build effective working relationships with senior management, residents, peers, external clients, the media and other stakeholders 
• Superior analytical skills in assessing issues, performance and determining appropriate strategic directions, including developing operating policies and procedures
• Understanding of the broader sector public environment
• Superior organizational skills and methodological approaches to work
• Superior oral and written communication skills
• Experience in managing within a unionized environment, including the administration of collective agreement(s), an asset
• A valid Ontario driver's license and access to a personal vehicle to facilitate attendance at field offices and community meetings

Application instructions

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